Winn22 Privacy Policy – How We Protect Your Data

1. Who We Are

Winn22 is an online sports betting and entertainment platform operated for players in Pakistan. The Winn22 platform is accessible via the website at winn22.onl and through the Winn22 mobile application available for Android and iOS devices.

For the purposes of this Privacy Policy, "Winn22", "we", "us" and "our" refer to the operators of the Winn22 platform. "You" and "your" refer to any individual who visits the Winn22 website, registers an account or uses the Winn22 app.

This Privacy Policy applies to all personal data collected and processed by Winn22 in connection with your use of the platform. It should be read alongside the Terms and Conditions and our Responsible Gaming policy, which together govern your overall relationship with Winn22.

If you have any questions about this policy or how your data is handled, please contact us at [email protected] or via the 24/7 live chat in your account dashboard.

2. Data We Collect

Winn22 collects personal data in two main ways — information you provide directly when using the platform, and information collected automatically through your use of the website and app.

Information you provide directly:

• Registration data: Full name, date of birth, email address, username and password when you create a Winn22 account.
• Identity verification: Government-issued ID documents, proof of address or other verification materials we may request to confirm your identity.
• Payment details: Your JazzCash or Easypaisa mobile wallet number, bank account details, Raast ID or card details used for PKR deposits and withdrawals. We do not store full card numbers — payment processing is handled by our secure payment partners.
• Communications: Messages sent to our support team via live chat or email, including any attachments you share for account resolution purposes.
• Preferences: Sports preferences, notification settings and responsible gaming limits you configure in your account settings.

Information collected automatically:

• Device information — type, operating system, browser, screen resolution and unique device identifiers.
• IP address and approximate location data derived from your IP.
• Session activity — pages visited, features used, bets placed, time spent on each section and clickstream data.
• Cookie data and similar tracking technologies — see Section 7 for full details.
• App performance data — crash reports, load times and technical error logs used to fix bugs and improve reliability.

3. How We Use Your Data

Winn22 uses your personal data for specific, clearly defined purposes. We do not use your data for any purpose that is not listed below, and we do not use it in ways you would find unexpected given the context in which you provided it.

You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting support. Opting out of marketing does not affect account-related communications such as deposit confirmations, withdrawal notifications or responsible gaming alerts.

4. Legal Basis for Processing

Winn22 processes your personal data on the following legal grounds:

• Contract performance: Processing your registration details and payment information is necessary to provide you with the Winn22 service and fulfil our obligations under the Terms and Conditions.
• Legitimate interests: Winn22 has a legitimate interest in detecting and preventing fraud, maintaining platform security, analysing platform performance and improving the user experience. These interests are balanced against your right to privacy.
• Legal obligation: In certain circumstances, Winn22 may be required to process or retain personal data to comply with applicable legal or regulatory obligations, including identity verification requirements.
• Consent: Where we send you marketing communications, we rely on your consent. You may withdraw this consent at any time without affecting your ability to use the platform.

5. Payment Data and PKR Transactions

All financial transactions on Winn22 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit or credit card, your payment details are handled with strict security protocols.

Winn22 does not store complete card numbers on its own servers. Card payment processing is handled by a PCI-DSS compliant payment provider. For mobile wallet transactions — including JazzCash and Easypaisa — only the mobile number associated with your wallet is stored for the purpose of processing your transaction and verifying that it matches your registered account.

• Payment data is used only for the purpose of processing your specific transaction and for fraud prevention.
• Your payment history is retained as part of your account records for the period described in Section 8.
• Winn22 will never share your full payment details with third parties other than the payment processors required to complete your transaction.
• If a withdrawal is made to an account not matching your registered payment method, additional verification will be required before the payment is processed.

If you believe an unauthorised transaction has taken place on your Winn22 account, contact support immediately via live chat. We take payment security seriously and will investigate all reported incidents promptly.

6. Data Sharing

Winn22 does not sell, rent or trade your personal data to any third party. We share your data only where it is strictly necessary to operate the platform and serve your account. The categories of third parties with whom we may share data are listed below.

• Payment processors: JazzCash, Easypaisa, Raast partner banks and card payment providers receive the payment details needed to process your PKR deposits and withdrawals. These providers are bound by their own security and data protection standards.
• Identity verification providers: Where identity verification is required, we may share your submitted documents with a trusted third-party verification service. These providers process your documents solely for the purpose of verifying your identity on our behalf.
• Customer support platforms: Our support team uses a third-party helpdesk tool to manage live chat and email queries. Messages and account details visible during a support conversation may be stored in this system.
• Analytics and performance tools: We use platform analytics tools to understand how users interact with the website and app. These tools may process anonymised or aggregated usage data. They do not receive your name, payment details or betting history in identifiable form.
• Legal and regulatory requirements: Winn22 may disclose personal data where required to do so by a valid legal process or to protect the rights, property or safety of Winn22, its users or the public.

All third-party service providers who process data on behalf of Winn22 are subject to contractual obligations that require them to handle your data securely and to use it only for the specific purpose for which it was shared.

7. Cookies and Tracking

Winn22 uses cookies and similar technologies to make the platform work properly, to remember your preferences and to understand how players are using the site so we can keep improving it.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security cookies that protect your account. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Remember your settings — such as your preferred sports, language and responsible gaming limits — so you do not have to re-enter them every time you log in.
• Analytics cookies: Help us understand which features are most used, where users spend time and where the platform could be improved. Data collected by analytics cookies is aggregated and does not identify you personally.
• Security cookies: Used to detect unusual login patterns, flag potential fraud and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Winn22, but some personalisation features may not work as expected. Note that clearing cookies will log you out of your current session.

The Winn22 mobile app uses equivalent local storage and device identifiers for the same purposes as the cookies described above.

8. Data Retention

Winn22 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are set based on the purpose for which the data was collected and any applicable legal or operational requirements.

• Account data: Retained for the duration of your account and for a period following closure to allow for any post-closure queries, disputes or regulatory requests.
• Transaction records: PKR deposit and withdrawal records are retained for an extended period for financial record-keeping and fraud prevention purposes.
• Support communications: Live chat and email records are retained for a reasonable period to allow us to reference previous interactions and provide consistent support.
• Identity verification documents: Retained for the period required to comply with applicable identity verification obligations. Once no longer required, documents are securely deleted.
• Analytics data: Aggregated, anonymised usage data may be retained indefinitely as it cannot be used to identify individual users.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be associated with your identity. If you would like to know more about the specific retention period for a particular category of data, contact our support team.

9. Your Rights

As a Winn22 user, you have a number of rights in relation to your personal data. You can exercise any of these rights by contacting us via live chat or email at [email protected]. We will respond to all requests within a reasonable timeframe.

Exercising any of the above rights will not result in any penalty to your account, nor will it affect your ability to continue using Winn22. To make a request, contact us at [email protected] or through live chat.

10. Children's Privacy

Winn22 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires users to confirm their age and we carry out identity verification checks to enforce this requirement.

If you believe that a minor has registered an account or provided personal data to Winn22, please contact us immediately at [email protected]. Upon confirmation, we will promptly close the account and securely delete all associated personal data.

Parents and guardians are encouraged to use parental control and content filtering software to prevent minors from accessing betting websites and apps. This is especially important on shared devices and family mobile phones commonly used in Pakistani households.

11. Security

Winn22 takes the security of your personal data seriously. We have put in place a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration or disclosure.

• Encryption: Data transmitted between your device and the Winn22 platform is protected using TLS (Transport Layer Security) encryption. Data stored on our servers is encrypted at rest.
• Access controls: Access to personal data is restricted to Winn22 staff and authorised service providers who need it to perform their role. Access is controlled on a need-to-know basis.
• Payment security: Card payments are processed by a PCI-DSS certified provider. Winn22 does not store raw card numbers on its own systems.
• Account security: Your account is protected by your password and, where enabled, two-factor authentication. Never share your login credentials with anyone — Winn22 staff will never ask for your password.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns that may indicate fraud or unauthorised access. Suspicious activity triggers additional verification before any transaction is processed.

While Winn22 applies robust security measures, no system is entirely immune to risk. If you suspect your account has been compromised, change your password immediately and contact our support team. We will take prompt action to secure your account and investigate the incident.

12. Changes to This Policy

Winn22 may update this Privacy Policy from time to time. When we make changes, the revised policy will be published on this page with an updated "last updated" date. Where changes are significant — for example, if we introduce a new way of using your data — we will notify registered users by email or via an in-platform notification before the change takes effect.

Your continued use of the Winn22 platform after any update to this policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting support.

We recommend reviewing this page periodically, particularly if you are a regular Winn22 user who participates in promotions, PSL betting events or uses the deposit and withdrawal features regularly.

13. Contact

If you have any questions, concerns or requests related to this Privacy Policy or the way Winn22 handles your personal data, please get in touch. Our support team is available 24 hours a day, seven days a week.

• Live chat: Available in your account dashboard after logging in — fastest response, usually within minutes.
• Email: [email protected] — we aim to respond to all data-related queries within 48 hours.

For questions specifically about your account data — such as requesting a copy of your data, correcting inaccuracies or asking for deletion — please email us with the subject line "Data Request" and include your registered username so we can locate your account quickly.

For questions about our Terms and Conditions, please visit the Terms and Conditions page. For general platform questions, the FAQ page covers most common topics.